FAQ - ilios

FREE DELIVERY & FREE RETURNS

FAQ

Our sandals are only available on our website for the moment.

Here you will find a detailed guide to help you choose the best size for your sandals.

Each pair is handmade in a family workshop in Chania, Crete. Please visit our manufacturing page for more information.

We deliver to all European countries except the UK. If you would like us to deliver to another geographical area, please contact us.
For France, you have several choices for the mode of delivery: express (1 to 2 days), at home or in relay point (3 to 5 days). For Europe, the delivery time is 3 to 7 working days. However, our carriers can sometimes have problems and the delivery time can be longer. The classic delivery at home or in relay point is free for all the purchases in Metropolitan France.
An automatic email is sent to you when your parcel is dispatched with a link allowing you to track its progress.
We accept Visa, MasterCard and American Express as well as Paypal.

Contact us by email at [email protected] or directly on this form in order to edit an invoice.

Returns are totally free in France. You can connect on this link if you want to return your product.

Unfortunately, at this time, we do not do exchanges. To receive a new size, you will have to make a return and place a new order. You can also contact us directly on this form.

We very much hope so and our project is also yours, so please sign up for the availability alert to be informed.

You can contact us by email at [email protected] and we will be happy to answer you as soon as possible.